File a Claim
We're here 24/7 to help you through medical emergencies. Call first, paperwork later.
24/7 Support
Medical professionals available around the clock
Fast Processing
Emergency claims approved within 2 hours
Direct Billing
We handle payments with partner hospitals
Emergency Contacts
Save these numbers before you need them
Emergency Hotline
(000) 000 0000
24/7 medical emergency support
(000) 000 0000
Text us for non-emergency support
claims@expatguard.com
For documentation and follow-up
Mexico Operations Center
Mexico City Office
Local support team available
Regional Support Lines
Mexico & Central America
24/7
South America (Spanish)
24/7
Brazil (Portuguese)
24/7
Caribbean
24/7
In a Medical Emergency
- 1. Call our emergency hotline immediately
- 2. Go to the nearest hospital or call local emergency services
- 3. Keep all receipts and medical documentation
- 4. Follow up with email within 24 hours
Claims Process
Simple, transparent, and fast when you need it most
Emergency Occurs
ImmediateCall our 24/7 hotline immediately. Our medical team will guide you.
- •Medical professional answers within 30 seconds
- •Guidance to nearest approved facility
- •Pre-authorization provided on the call
Receive Treatment
0-24 hoursGet emergency care at an approved facility or any hospital if life-threatening.
- •Direct billing at partner hospitals
- •Pay and claim if non-partner facility
- •Keep all documentation and receipts
Submit Documentation
Within 48 hoursUpload medical records and receipts through our portal or email.
- •Medical reports and diagnosis
- •Itemized bills and receipts
- •Proof of payment if applicable
Evacuation if Needed
As neededWe arrange medical transport to your home country for continued care.
- •Medical team evaluates need
- •Air ambulance or commercial flight with medical escort
- •Companion travel for Premium plan
Claim Processing
2-5 business daysOur team reviews and processes your claim quickly.
- •Emergency claims prioritized
- •Direct deposit or wire transfer
- •Detailed explanation of benefits
Follow-up Care
OngoingContinued support and case management until fully resolved.
- •Care coordination with home providers
- •Additional documentation support
- •Appeal assistance if needed
Document Requirements
Have these ready to speed up your claim processing
Medical Documentation
Required- Hospital admission formPDF/Photo
- Doctor's diagnosis reportPDF/Photo
- Medical test resultsPDF/Photo
- Discharge summaryPDF/Photo
- Prescription recordsPDF/Photo
Financial Records
Required- Itemized hospital billsPDF/Photo
- Payment receiptsPDF/Photo
- Pharmacy receiptsPDF/Photo
- Ambulance receipt (if applicable)PDF/Photo
Personal Identification
Required- Passport copyPDF/Photo
- Policy numberText
- Local ID or residency proofPDF/Photo
Additional (if applicable)
- Police report (for accidents)PDF
- Travel itineraryPDF/Photo
- Witness statementsPDF/Written
Important Reminders
- •Keep original documents - we may request them later
- •Translate non-English documents (Spanish/Portuguese accepted)
- •Submit within 90 days of treatment
- •Ensure all amounts and dates are clearly visible
Submit Your Documents
Hospital Network
Trusted partner hospitals with direct billing across Latin America
Hospital Angeles Pedregal
PremiumHospital Español
Hospital San Javier
Amerimed Hospital
PremiumUsing Non-Network Hospitals
In emergencies, go to the nearest hospital. We'll reimburse covered expenses even at non-network facilities.
Step 1
Get treatment at any hospital in an emergency
Step 2
Pay upfront and keep all documentation
Step 3
Submit for reimbursement within 48 hours
Frequently Asked Questions
Common questions about filing claims and getting care
Still have questions?