Your Privacy Matters
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Data Protection
Your information is encrypted and securely stored
Transparency
Clear disclosure of how we use your data
Your Rights
Control over your personal information
Last Updated: September 25, 2024
This Privacy Policy describes how Expat Guard ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and insurance services. We are committed to maintaining the highest standards of privacy and data protection for our members.
Information We Collect
- •Personal identification information (name, email, phone number, address)
- •Health information required for insurance coverage assessment
- •Payment and billing information for premium processing
- •Usage data when you interact with our website and services
- •Communication records for customer support and claims processing
How We Use Your Information
- •Process insurance applications and provide coverage
- •Handle claims and coordinate medical services
- •Communicate important policy updates and emergency information
- •Improve our services and customer experience
- •Comply with legal and regulatory requirements
- •Prevent fraud and ensure security of our platform
Information Sharing
- •Medical providers in our network for treatment coordination
- •MedjetAssist and other partners for evacuation services
- •Regulatory bodies as required by insurance law
- •Service providers who assist in our operations (encrypted and limited)
- •We NEVER sell your personal information to third parties
- •Emergency contacts only when necessary for your safety
Data Security
- •All data transmitted using SSL/TLS encryption
- •Personal information stored in secure, encrypted databases
- •Regular security audits and vulnerability assessments
- •Access controls and authentication for all staff
- •Compliance with HIPAA and international privacy standards
- •Incident response procedures for any security events
Your Rights
- •Access your personal information we have on file
- •Request corrections to inaccurate information
- •Request deletion of your data (subject to legal requirements)
- •Opt out of non-essential communications
- •Receive a copy of your data in a portable format
- •Lodge complaints with relevant privacy authorities
Data Retention
- •Active policy information retained during coverage period
- •Claims records kept for 7 years as required by law
- •Communication records retained for 3 years
- •Website usage data automatically deleted after 2 years
- •Deleted data is securely destroyed and unrecoverable
- •Legal obligations may require longer retention in some cases
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your data, please contact us:
Email: privacy@expatguard.com
Mail: Expat Guard Privacy Officer, Mexico City Operations Center
Response Time: We will respond to privacy requests within 30 days