Support Center
How Can We Help You?
Find answers, contact support, or browse our resources. We're here to help you 24/7.
Knowledge Base
Find detailed answers to common questions
Getting Started
- →How to apply for coverage
- →Understanding your policy documents
- →Setting up your member account
- →Adding family members to your plan
- →Choosing between Essential and Premium
Coverage & Benefits
- →What's covered by your plan
- →Understanding deductibles
- →Pre-existing condition coverage
- →Emergency vs routine care
- →Medical evacuation explained
Claims & Reimbursement
- →How to file a claim
- →Required documentation
- →Direct billing process
- →Reimbursement timelines
- →Appealing a denied claim
Billing & Payments
- →Payment methods accepted
- →Understanding your bill
- →Setting up auto-pay
- →Annual vs monthly payments
- →Updating payment information
Can't find what you're looking for?
Contact Support TeamContact Support
Choose the best way to reach us based on your needs
Support Hours by Region
Americas
- Emergency24/7
- General Support8am-10pm CST
- Claims Processing9am-6pm CST
Languages
- • English (24/7)
- • Spanish (24/7)
- • Portuguese (8am-8pm)
- • French (By appointment)
Average Response
- • Phone: Immediate
- • Chat: 2 minutes
- • Email: 12 hours
- • WhatsApp: 30 minutes
Resource Center
Download forms, access tools, and find helpful resources
Forms & Documents
Claim Form
PDF • 245 KB
Pre-Authorization Request
PDF • 189 KB
Coverage Certificate
PDF • 156 KB
Member Handbook
PDF • 2.3 MB
Guides & Tutorials
Getting Started Guide
PDF • 1.2 MB
Claims Process Walkthrough
Video • 5 min
Understanding Your Benefits
PDF • 890 KB
Travel Checklist
PDF • 340 KB
Tools & Calculators
Premium Calculator
Tool • Online
Coverage Checker
Tool • Online
Hospital Finder
Tool • Online
Claim Estimator
Tool • Online
External Resources
New: Video Tutorials
Watch step-by-step guides on using your insurance, filing claims, and getting the most from your coverage.